Shipping Policy
In General:
Shipment Delays:
Most items will arrive within the estimated delivery time. If you don't receive your item(s) on schedule, please rest assured as delays do occasionally occur. We politely suggest that you wait up to 5 business days before contacting us. If you still have not received your items by then, let us know!
We want you to be delighted each time you choose simpletome. If you are not 100% satisfied, please consult warranty for further information. Feel free to contact us by email if you have any questions regarding shipments at support@simpletome.com.
Import Duties & Taxes:
You may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country and that customs reviews may be performed at random and/or without any warning, thus we cannot guarantee advance notice of such payable costs. We recommend that you contact your local customs office for accurate and up-to-date information.
In respect of all goods dispatched to you to an address outside of where you reside (also applicable for customers holding dual citizenship), you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
| Shipment Method | Flat Rate (USD) | Free Shipping |
|---|---|---|
| Standard Shipping | $4.99 | Over $79 |
| Fast Delivery | $15~25 | Over $199 |
Estimated Delivery Time for Different Regions:
| Regions | Warehouse Location | ETA |
COVID-19 Pandemic Shipment Delay |
|---|---|---|---|
| North America | United States | 5 - 7 days | At least 7 days more |
| China |
7 - 15 days | ||
| Europe | 7 - 20 days | ||
| East Asia | 5 -10 days | ||
| Australia & New Zealand | 10 - 20 days | At least 10 days more | |
| Other parts of Asia | 10 - 30 days | ||
| South America | 20 - 40 days | ||
| Africa |
Shipment Delays:
Most items will arrive within the estimated delivery time. If you don't receive your item(s) on schedule, please rest assured as delays do occasionally occur. We politely suggest that you wait up to 5 business days before contacting us. If you still have not received your items by then, let us know!
We want you to be delighted each time you choose simpletome. If you are not 100% satisfied, please consult warranty for further information. Feel free to contact us by email if you have any questions regarding shipments at support@simpletome.com.
Import Duties & Taxes:
You may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country and that customs reviews may be performed at random and/or without any warning, thus we cannot guarantee advance notice of such payable costs. We recommend that you contact your local customs office for accurate and up-to-date information.
In respect of all goods dispatched to you to an address outside of where you reside (also applicable for customers holding dual citizenship), you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
